Our policy lasts 3 months. If 3 months have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It helps us to include the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, e-liquid or merchandise specified by the vendor cannot be returned. We also do not accept products that are hazardous materials or flammable liquids or gases.
Greenstone Dispensary does not condone or promote the use of illicit substances.
Greenstone Dispensary will not accept any items that are in a dirty condition. Any product that has traces of resins, ash or tar will be returned to sender.
If your product is defective, and also dirty, please clean it thoroughly before sending it in to us. If you have any problems, either send us an email or give us a call and we will try and organise a solution for you.
Due to the nature of glass in general we are unable to provide warranty on goods damaged after they have been received. If you have received an item that is broken upon arrival or has any defects, please email us immediately with pictures of the damaged product and do not use it.
Additional non-returnable items:
- Gift cards
- Some health and personal e-liquid items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Products with obvious signs of use
- All GREEN STONE MERCHANDISE that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 3 months after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please call us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 301 Vogel Street, Dunedin CBD, Dunedin, Otago, NZ, 9016.
To return your product, you should mail your product to:
301 Vogel Street, Dunedin CBD, Dunedin, Otago, NZ, 9016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.